Contact Us
Got a question about a review, spotted something out of date, or want to flag a new site for us to look at? This page explains what tre-association.co.uk can and can't help with, and the best way to get a useful answer quickly.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, their bonuses, payment options and game libraries. We're happy to hear from readers on topics such as:
- Corrections to a review — offer terms change often, and if a welcome package like Betmica's 570% up to £5,700 + 270 Free Spins or Kikibet's 350% up to £5,555 and 300 free spins has been updated by the operator, we want to know
- Suggestions for new non Gamstop casinos we haven't covered yet
- Feedback on how we rate and rank sites, including the criteria we use
- General queries about how casinos operating outside the Gamstop scheme work
- Reports of broken links, outdated pages or factual errors anywhere on the site
What we can't help with
Because Non Gamstop Casinos is a review and comparison platform rather than a gambling operator, there are things outside our control. We cannot:
- Process deposits, withdrawals or account queries for any casino listed here — those requests go directly to the operator's own support team
- Resolve disputes over a bonus, wager or payout at a specific casino
- Reverse a self-exclusion registered through Gamstop or any other scheme
- Provide financial, legal or medical advice
If your query relates to an active account — a stuck withdrawal, a bonus that didn't credit, or verification documents — the fastest route is always the live chat or support email listed on that operator's own site. Every casino we review, including options like Betninja, WinnerIsland and Zombillion, publishes its own contact details for exactly this purpose.
Before you get in touch, check these first
A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before reaching out:
- For a full breakdown of how our editorial team researches and scores operators, see our Non Gamstop Casinos UK 2026 guide
- For background on who runs tre-association.co.uk and how the site is funded, visit About Us
- If you're concerned about your own play, or someone else's, our Responsible Gambling page covers support tools and where to find help
- For the legal terms governing use of this site, see our Terms and Conditions
How we handle commercial relationships
Non Gamstop Casinos may earn a commission when readers click through to a listed casino, at no extra cost to the reader. This funding model does not affect how sites are ranked — commission is never a factor in our editorial ratings, and messages raising concerns about a paid placement are read with the same attention as any other.
A note on eligibility and local rules
The casinos covered on this site are licensed outside the UK, typically under jurisdictions such as Curaçao, and do not check the Gamstop self-exclusion database. This means UK residents who have self-excluded through Gamstop can still register with these operators. We take no position on whether a reader should do so — that's a personal decision — but we do expect anyone contacting us on this subject to be 18 or over, as is required to use this site and to gamble in Great Britain.
Response times and what to expect
We read every message that comes in, but as a small editorial team we can't guarantee an instant reply, particularly for detailed research requests. Including specifics — the casino name, the page URL, or the exact detail you think is wrong — helps us action corrections faster. General feedback and story suggestions are always welcome, even without a specific fix attached.